Terms of service

Terms of Service for Makhmali Threads

Last Updated: 21.05.2026

Welcome to Makhmali Threads (“we,” “our,” “us”). These Terms of Service (“Terms”) govern your use of our website, products, and services available at makhmalithreads.com. By accessing or using our website, you agree to comply with these Terms.

If you do not agree with these Terms, please do not use our website or services.

1. Eligibility and Account Terms

By using this website, you confirm that:

  • You are at least 18 years old or are using the website under the supervision of a parent or legal guardian.
  • The information provided by you is accurate, complete, and up to date.
  • You are responsible for maintaining the confidentiality of your account credentials.
  • You are responsible for all activities conducted through your account.

We reserve the right to suspend or terminate accounts that provide false information, violate these Terms, or engage in fraudulent activities.

2. Products and Services

We strive to ensure that all product descriptions, images, pricing, and availability information are accurate. However:

  • Product colors may vary depending on your device display.
  • Handmade, artisanal, or customized products may have slight variations.
  • We do not guarantee that product descriptions or other content are error-free.

We reserve the right to modify, discontinue, or update products without prior notice.

3. Pricing and Payment

  • All prices listed on the website are in Indian Rupees (INR) unless otherwise stated.
  • Prices are inclusive/exclusive of GST as specified on the product page.
  • We reserve the right to change prices at any time without prior notice.
  • Payment must be made through approved payment methods available on the website.

By placing an order, you authorize us to charge the full payable amount including applicable taxes, shipping fees, and other charges.

In case of payment failure, suspicious transactions, or unauthorized activity, we may cancel or hold the order.

4. Order Acceptance and Cancellation

  • Placing an order does not guarantee acceptance.
  • We reserve the right to refuse or cancel any order due to:
    • Product unavailability
    • Pricing or listing errors
    • Suspected fraud
    • Violation of these Terms

If payment has already been processed for a cancelled order, the applicable refund will be initiated within 10 business days.

5. Shipping and Delivery

  • Orders are processed within 3 business days unless otherwise specified.
  • Delivery timelines are estimates and may vary due to courier delays, weather conditions, strikes, or other unforeseen circumstances.
  • Risk of loss and ownership of products pass to you upon delivery.

Customers are responsible for providing accurate shipping details. We are not liable for delays or losses caused by incorrect addresses.

6. Returns, Refunds, and Exchanges

Our return and refund policy is available separately on the website. Key terms include:

  • Return requests must be raised within 7 days of delivery.
  • Products must be unused, unwashed, and returned in original packaging.
  • Certain products such as customized, intimate, clearance, or perishable items may not be eligible for return.
  • Refunds, if approved, will be processed to the original payment method within 10 business days.

We reserve the right to reject returns that do not meet our policy requirements.

7. User Conduct and Prohibited Uses

You agree not to:

  • Use the website for unlawful purposes.
  • Violate any applicable Indian laws or regulations.
  • Upload or transmit malicious code, viruses, or harmful content.
  • Attempt unauthorized access to our systems or user accounts.
  • Use automated tools, bots, or scraping technologies without permission.
  • Post false, misleading, defamatory, or offensive content.
  • Infringe intellectual property rights of others.

Violation of these Terms may result in suspension or legal action.

8. Intellectual Property

All content on this website including logos, text, graphics, product images, designs, and software is the property of Makhmali Threads or its licensors and is protected under applicable intellectual property laws.

You may not reproduce, distribute, modify, or commercially exploit any content without prior written consent.

9. Third-Party Services

Our website may contain links to third-party websites, payment gateways, logistics providers, or services.

We are not responsible for:

  • Third-party content
  • Security practices
  • Service interruptions
  • Transactions conducted on third-party platforms

Your use of third-party services is subject to their own terms and policies.

10. Disclaimer of Warranties

All products and services are provided on an “as is” and “as available” basis without warranties of any kind, express or implied.

We do not guarantee:

  • Uninterrupted website availability
  • Error-free operation
  • Accuracy or completeness of content
  • That products will meet all customer expectations

11. Limitation of Liability

To the maximum extent permitted under applicable law, Makhmali Threads, its owners, employees, affiliates, and partners shall not be liable for:

  • Indirect or consequential damages
  • Loss of profits or business
  • Data loss
  • Service interruptions
  • Delayed deliveries
  • Any damages arising from the use or inability to use the website or products

Our total liability for any claim shall not exceed the amount paid by you for the specific order giving rise to the claim.

12. Indemnification

You agree to indemnify and hold harmless Makhmali Threads, its directors, employees, and affiliates against any claims, liabilities, damages, losses, or expenses arising from:

  • Your misuse of the website
  • Violation of these Terms
  • Breach of applicable laws
  • Infringement of third-party rights

13. Privacy

Your use of the website is also governed by our Privacy Policy available at [PRIVACY POLICY URL].

By using our website, you consent to the collection and use of information as described in the Privacy Policy.

14. Governing Law and Jurisdiction

These Terms shall be governed and interpreted in accordance with the laws of India.

Any disputes arising out of or relating to these Terms shall be subject to the exclusive jurisdiction of the courts located in Himachal Pradesh, India.

15. Changes to These Terms

We reserve the right to update or modify these Terms at any time without prior notice.

Updated Terms will be posted on this page with a revised “Last Updated” date. Continued use of the website after changes constitutes acceptance of the revised Terms.

16. Contact Information

For any questions, concerns, or legal notices, please contact:

Makhmali Threads

Email: support@makhmalithreads.com
Phone: +91-73409-70600
Website: makhmalithreads.com