Privacy Policy

for

Makhmali Threads

Effective Date: 21.05.2026
Website: makhmalithreads.com
Contact Email: support@makhmalithreads.com

At Makhmali Threads, we value your privacy and are committed to protecting your personal information in accordance with applicable Indian laws, including the Digital Personal Data Protection Act, 2023 (DPDP Act), the Information Technology Act, 2000, and applicable consumer protection and e-commerce regulations.

This Privacy Policy explains how we collect, use, process, store, share, and protect your information when you use our website or purchase products from us.

By accessing or using our website, you consent to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following categories of personal and non-personal information:

A. Information You Provide Directly

When you place an order, create an account, contact customer support, subscribe to updates, or otherwise interact with our website, we may collect:

Full name
Billing address
Shipping address
Email address
Mobile number
Payment-related information
Order history
Account login credentials (if applicable)
Messages, reviews, feedback, or customer support communications

Account & Checkout Options

We allow guest checkout.

B. Automatically Collected Information

When you visit our website, certain technical information may automatically be collected, including:

IP address
Browser type and version
Device information
Operating system
Website usage activity
Session information
Geographic region (approximate)
Cookies and tracking identifiers

2. How We Use Your Information

We use your information for lawful business purposes, including to:

Process and fulfill orders
Manage payments and refunds
Deliver products and shipping updates
Provide customer support
Improve website functionality and user experience
Prevent fraud, unauthorized activity, and misuse
Conduct analytics and performance monitoring
Send marketing and promotional communications (where permitted)
Comply with legal and regulatory obligations

We process personal data only for purposes reasonably necessary for our business operations or as otherwise permitted under applicable law.

3. Legal Basis for Processing (India)

In accordance with the Digital Personal Data Protection Act, 2023, we process personal data:

Based on your consent
For fulfillment of lawful purposes related to your transactions
To comply with legal obligations
For legitimate business functions permitted under applicable laws

You may withdraw your consent at any time by contacting us.

4. Payment Processing

Payments made on our website are processed securely through trusted third-party payment gateways.

We do not store complete debit/credit card details on our servers.

Payment processors handle your payment data according to their own privacy and security policies.

5. Cookies & Tracking Technologies

We use cookies and similar technologies to:

Maintain website functionality
Remember cart and account preferences
Analyze website traffic and usage patterns
Improve website performance
Personalize advertising and promotions

Third-party tools that may use cookies include:

Google Analytics
Facebook Pixel
Klaviyo

You can manage cookie preferences through your browser settings.

Disabling cookies may affect certain website features.

6. Sharing of Personal Information

We do not sell your personal information.

We may share information only with trusted third parties necessary for business operations, including:

A. Logistics & Fulfillment Partners

Shiprocket
FedEx
DHL

These providers assist with shipping, delivery, order tracking, and logistics.

B. Service Providers

We may share information with:

Payment gateways
Website hosting providers
Analytics providers
Marketing service providers
Customer support platforms

Such providers are contractually obligated to handle information securely and only for authorized purposes.

C. Legal & Regulatory Authorities

We may disclose personal information where required by:

Applicable law
Government authorities
Court orders or legal proceedings
Regulatory compliance obligations

7. Data Retention

We retain personal information only for as long as necessary to:

Fulfill orders and customer support obligations
Maintain financial and transaction records
Comply with tax, legal, and regulatory requirements
Resolve disputes and enforce policies

When no longer required, information is securely deleted or anonymized.

8. Data Security

We implement reasonable security safeguards to protect your personal information, including:

SSL encryption
Secure servers and hosting
Access restrictions
Fraud monitoring systems
Secure payment processing practices

Despite our efforts, no electronic storage or internet transmission can be guaranteed completely secure.

9. Your Rights Under Indian Law

Subject to applicable law, you may have the right to:

Access your personal information
Correct inaccurate or outdated information
Request deletion of personal data
Withdraw consent for processing
Request details regarding how your data is processed
Grievance redressal regarding misuse of personal data

To exercise your rights, contact us at:
Email: support@makhmalithreads.com

We may verify your identity before processing requests.

10. Marketing Communications

If you opt in to receive marketing communications, we may send:

Promotional offers
Product updates
Newsletters
Abandoned cart reminders

You may unsubscribe at any time using the unsubscribe link in emails or by contacting us directly.

Transactional communications related to orders and customer service may still be sent.

11. International Data Transfers

Some third-party service providers may process data outside India.

By using our website, you acknowledge that your information may be transferred and processed in jurisdictions with different data protection laws.

We take reasonable steps to ensure appropriate safeguards are implemented.

12. Children’s Privacy

Our website is not intended for individuals under 18 years of age.

We do not knowingly collect personal data from children without appropriate parental or guardian consent where required by law.

If you believe a child has provided personal information, please contact us immediately.

13. Third-Party Links

Our website may contain links to external websites or services.

We are not responsible for the privacy practices or content of third-party websites.

Users should review third-party privacy policies independently.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect:

Legal or regulatory updates
Changes in our business operations
Technology or security improvements

Updated versions will be posted on this page with a revised Effective Date.

15. Grievance Officer (India Compliance)

In accordance with applicable Indian laws, including the Information Technology Act and DPDP Act, the Grievance Officer details are as follows:

Name: Bharti Thakur
Designation: Grievance Officer
Email: support@makhmalithreads.com

We aim to respond to grievances and complaints within a reasonable time period as required under applicable law.

16. Contact Us

If you have questions regarding this Privacy Policy or your personal data, please contact:

Makhmali Threads
Email: support@makhmalithreads .com
Business Address: 16/1, Laavanya, Near GHS Sasan, Salasi, Hamirpur, HP
Website: makhmalithreads .com